be399's Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how be399 collects, stores, and protects your information.
This privacy policy applies to the be399 platform. By using the platform, you are considered to have agreed to the terms of this policy.
Welcome to be399. We place the highest importance on our users' privacy. This privacy policy explains what information we collect about you while you use the be399 platform, how that information is used, who it may be shared with, and what your rights are. We believe that healthy user relationships are built on transparency and trust.
What Information We Collect
To open an account, process transactions, and provide services on the be399 platform, we need to collect certain personal information. Below is a description of the types of information we collect:
1.1 Information You Provide Directly
When you create an account or use services on be399, you provide the following information:
- Full name and date of birth
- Email address and mobile number
- Username and password
- Documents required for identity verification (where applicable)
- Payment-related information — such as your bKash, Nagad, Rocket, or Upay number or bank account details
1.2 Automatically Collected Information
When you use the platform, our system automatically collects certain technical information:
- IP address and device type
- Browser type and version
- Date, time, and duration of platform access (per Bangladesh Standard Time)
- Page views, clicks, and navigation data
- Referral source (where you came from to reach the site)
1.3 Transaction-Related Information
A record of every deposit, withdrawal, and betting activity is stored in our system. This includes the transaction amount, method, and time.
Purpose of Information Use
be399 uses collected information only for specific and legitimate purposes. Those purposes are described in detail below:
2.1 Account Management & Service Delivery
- To create, verify, and manage accounts
- To process deposits and withdrawals
- To manage bonuses and promotional offers
- To track VIP program progress
2.2 Customer Support
Our support team uses your information to resolve any issues or complaints quickly and effectively. be399's 24/7 live chat and email support is available in both Bengali and English.
2.3 Security & Fraud Prevention
- To identify and prevent fraudulent activity
- To ensure account security
- To monitor unauthorized access
2.4 Ensuring Responsible Gaming
be399 is committed to responsible gaming. For this purpose, users' gaming patterns and transaction data are analyzed so that support can be provided when needed.
2.5 Meeting Legal Obligations
Information may be used to comply with applicable legal obligations, regulatory guidelines, and court orders.
Information Storage & Protection
be399 uses industry-standard technology and practices to protect your information. Our security framework is described below:
be399 uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between your browser and our servers fully encrypted.
3.1 Technical Security Measures
- SSL Encryption: All data transfers are secured by TLS/SSL
- Firewall: Advanced firewall systems to prevent unauthorized access
- Data Encryption: Sensitive information remains encrypted when stored
- Regular Security Audits: Regular assessments to identify system vulnerabilities
3.2 Retention Period
Information is retained for as long as your account remains active. Even after account closure, certain information may be retained for a specified period to meet legal obligations and resolve disputes.
3.3 Password Protection
Your account password is stored in hashed form. No be399 staff member ever needs to know or ask for your password. If anyone asks for your password, treat it as an attempted fraud.
Information Sharing & Third Parties
be399 does not sell your personal information or share it with third parties for commercial purposes. However, in certain circumstances some information may need to be shared:
4.1 Service Providers
Trusted third-party services are used for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure, and customer service management. These providers may only use the information for the contracted purpose and may not store it themselves or transfer it to third parties.
4.2 Game Software Providers
Only the information necessary to manage gameplay is shared with game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others.
4.3 Legal Disclosure
We may be legally required to disclose information in any of the following circumstances:
- To comply with a court order or legal directive
- To assist in investigating fraud or illegal activity
- To protect the rights and assets of be399, its users, or third parties
4.4 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. You will be notified in advance in such cases.
Cookies & Tracking Technologies
The be399 website uses cookies and similar technologies that help improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: These are essential for managing login sessions, security verification, and core platform functions. The platform will not work properly without them.
- Functional Cookies: Used to remember your preferences, language selection, and other personalized settings.
- Analytical Cookies: Collect aggregate usage data to evaluate and improve platform performance.
5.2 Cookie Controls
You can disable cookies by changing your browser settings. However, please note that disabling certain cookies may limit platform functionality and may cause issues with login or transactions.
User Rights
be399 ensures the following data-related rights for its users. You may contact us at any time to exercise these rights.
6.1 Right to Access
You can find out what information we have collected about you, how it is being used, and who it has been shared with.
6.2 Right to Correction
If any of your information is incorrect, you can request that it be corrected. This can be done through your account settings or directly through the support team.
6.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, complete deletion may not be possible where legal obligations or ongoing disputes exist.
6.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
6.5 Right to Data Portability
You may request a copy of your information in a structured, commonly usable format.
To exercise any of the above rights, email [email protected]. We will respond to your request within a reasonable time.
Protection of Minors
The be399 platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors.
An age verification process is followed at the time of account registration. If it becomes known at any time that we hold information belonging to a minor, it is deleted immediately and the associated account is closed.
If you believe that a minor is operating an account on be399, please notify our support team.
Policy Changes
be399 reserves the right to amend and update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be displayed when you log in to the platform
- A notice will be sent to your registered email address (where applicable)
- The updated policy will be published on this page
Continued use of be399 after any changes means you are considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.
Contact & Support
If you have any questions, concerns, or requests regarding this privacy policy, please contact the be399 support team. We are ready to assist you with any matter.
Live Chat
24/7 support is available in Bengali and English.
Email Support
be399 respects your privacy. Our goal is to keep your information secure at all times and to earn your trust. Let us know about any concerns you may have — we are always here for you.