Support Centre
be399 — All Your Questions Answered in One Place
Here you will find the most frequently asked questions about be399 — including deposits, withdrawals, the welcome bonus, and identity verification — along with detailed answers.
Whether you are new to the be399 platform or an experienced player, everyone has questions from time to time. What is needed for identity verification, which methods can be used to deposit money, how does the welcome bonus work, how quickly are withdrawals processed — we have answered more than 20 questions arranged across four sections below. If you cannot find the answer you need, contact us at any time via our 24/7 live chat or email.
Support
Frequently Asked Questions
Identity Verification (KYC)
Identity verification, or KYC (Know Your Customer), is carried out to ensure the security of the platform. It helps prevent fraud, money laundering, and the use of accounts by minors. Completing KYC at be399 allows you to increase your withdrawal limit and makes transactions smoother. It is also essential for protecting your own funds.
At be399, a National ID card (NID) is the primary accepted document for identity verification. A valid passport or driving licence may also be used. Clear photos of both the front and back of the document must be uploaded. If the photos are blurry or damaged, the verification process may be delayed, so it is best to provide clear photos taken in good lighting.
Yes, this is very important. The name registered on your be399 account must exactly match the name on your bKash, Nagad, Rocket, or Upay account. For bank transfers, the bank account holder's name must also be the same. If the names do not match, your withdrawal request may be blocked and account verification may not be completed.
If verification is rejected, the reason is usually communicated via email or notification. In most cases, this happens due to poor image quality, unclear information, or a name mismatch. You can make the necessary corrections and resubmit your documents. If the issue is not resolved, email [email protected] directly or contact us via live chat — the team will assist you promptly.
While withdrawals of small amounts may initially be possible, KYC must be completed to withdraw larger amounts or to access the full benefits of your account. Unverified accounts may have restrictions imposed for security reasons. It is best to complete KYC as soon as possible — this way there are no barriers to withdrawals in the future.
Deposit Questions
The minimum deposit amount for each payment method at be399 is ৳300. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Attempting to deposit less than ৳300 will not complete the transaction. New players can take advantage of the welcome bonus on their very first deposit.
be399 does not charge any deposit fee — the full amount you send is added to your account. However, mobile wallet providers such as bKash or Nagad may deduct a small service charge according to their own policies. This depends on the type of your wallet account and the transaction amount. Such charges are not within be399's control.
Log in to your be399 account, then go to the deposit menu and select Nagad. Send the payment to the designated Nagad number and enter the transaction ID correctly in the deposit form. After sending a minimum of ৳300, the amount will be added to your be399 balance within a short time. Keep your Nagad app PIN confidential during the transaction.
First, log in to be399, go to the deposit page, and select the bKash option. Send money or make a payment to the displayed bKash merchant or personal number. When entering the amount, make sure it is at least ৳300. Once the payment is complete, enter the bKash transaction ID (TrxID) in the be399 form. Your balance is usually updated within a few minutes.
Yes, you can also deposit money to be399 via bank transfer. Transfers are possible from most Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank Bangladesh. Get the relevant bank account number and details from the deposit page. After the transfer, keep the reference number — you may need to show it to the support team if required.
Welcome Bonus
After opening a new account at be399, you can receive a 200% welcome bonus on your first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives you a ৳2,000 bonus, so you can start playing with a total of ৳3,000. To activate the bonus, select the designated bonus option at the time of deposit — you may not be able to apply for it later.
The welcome bonus at be399 carries a 10x wagering requirement — this is calculated only on the bonus amount, not on the deposit. For example: if you receive a ৳2,000 bonus, you must place a total of ৳20,000 in bets before you can withdraw the bonus winnings. Once this wagering target is met, winnings from the bonus automatically become withdrawable.
In general, slot games contribute 100% towards bonus wagering. Live casino, table games, and sports betting may contribute at a lower rate or may not contribute at all. You can find out which specific games count towards wagering on the bonus terms page or by asking via live chat. It is always a good idea to read the terms before taking a bonus.
Yes, if after accepting a bonus you feel it is not right for you, you can generally cancel it through account settings or via live chat. However, please note that cancelling a bonus will also cancel any winnings earned from that bonus. Consider this carefully before cancelling a bonus.
Yes, bonuses have a set expiry date. If the wagering requirement is not met within the specified time, the bonus and any winnings earned from it will be cancelled. Use your bonus before it expires. To find out the exact expiry, check the terms displayed when you receive the bonus or speak with the support team.
Money Withdrawal
The standard withdrawal time at be399 is 10 to 45 minutes. In most cases, money sent via bKash, Nagad, Rocket, and Upay arrives within this time. Bank transfers may take a little longer due to bank processing. Withdrawals are faster when KYC verification has been completed.
The minimum withdrawal amount at be399 is ৳500. The system will not accept withdrawal requests for less than this amount. If you have a balance of ৳500 or more, you can submit a withdrawal request at any time to bKash, Nagad, Rocket, Upay, or via bank transfer.
Under normal circumstances, withdrawals are completed within 10–45 minutes. If it has been pending for longer, first confirm that your KYC verification is complete and that the withdrawal number or account is registered in your name. If the issue persists, contact us via live chat with your transaction ID — the support team will review it promptly.
Yes, but there is one condition. To withdraw bonus winnings, you must first meet the wagering requirement. For example: a 10x requirement on a ৳2,000 bonus means you must complete ৳20,000 in bets. Once that target is met, the bonus winnings automatically move to your withdrawable balance and can be withdrawn through the normal withdrawal process.
No. Withdrawals from be399 are only possible to a mobile wallet (bKash, Nagad, Rocket, Upay) or bank account registered in your own name. Requests to send funds to another person's account will be declined for security reasons. This is a mandatory security policy that applies equally to all players.
be399 does not charge any withdrawal fee. However, your mobile wallet or bank may apply a small charge according to their own policies — this is outside be399's control. Checking the fee structure of your wallet or bank before withdrawing will make the whole process more straightforward.
Have more questions? We are ready to help
If the answers above have not resolved your issue, the be399 support team is always here for you. Feel free to ask your question in either Bengali or English.
Log in to be399Live Chat
Talk directly with our support team 24 hours a day, 7 days a week — in Bengali and English.
Email Support
For detailed issues, email us at: [email protected] — the team will respond as soon as possible.